Zack Richardson

Zack Richardson

Pragmatic Software Engineer with over 6 years of experience developing high-scale services, observability tooling, and infrastructure automation. Skilled in Azure, .NET, Kubernetes, and React. Currently leveraging AI tools to enhance developer productivity and improve service reliability.

Experience

Microsoft

May 2022 – Present | Redmond, WA

Software Engineer II

  • Leveraging LLM tools to create and update troubleshooting documentation, enhancing TTx metrics and automating manual mitigation tasks
  • Built OpenTelemetry-based observability libraries to unify metrics and traces across multiple service groups, increasing system visibility and accelerating issue resolution
  • Developed IaC library for Azure services, enabling rapid and reliable deployments across hundreds of Kubernetes clusters worldwide

Microsoft

Mar 2020 – Apr 2022 | Redmond, WA

Software Engineer I

  • Developed service and infrastructure monitoring solutions utilizing Grafana, Prometheus, and Kusto, standardizing observability systems across services
  • Built and maintained .NET libraries consumed by dozens of services, including a CosmosDB client and authentication middleware
  • Migrated key services (serving 100k+ RPS) onto Azure Kubernetes Service (AKS) and .NET Core

Expedock

Oct 2019 – Feb 2020 | Remote

DevOps Engineer

  • Containerized backend services and stood up initial AWS infrastructure, enabling faster deployments and improving system reliability

Intuit

Jun 2019 – Sep 2019 | Mountain View, CA

DevOps SWE Intern

  • Developed AWS-hosted Jenkins server decreasing time-to-deploy by 60%

JT4 LLC

Jun 2017 – Feb 2019 | Las Vegas, NV

Field Engineer I

  • Developed command-and-control system using Java, Swing, and the NASA WorldWind SDK

Education

California Polytechnic State University - San Luis Obispo

B.S. Software Engineering, 2015–2019

Senior Project: Developed iOS app using Swift, AWS, and Intuit’s CardParts framework to track health goals, workouts, and nutrition.

Projects

Fitness Tracker App

Fitness Tracker iOS App

Undergrad senior project – a fitness tracking app built with Swift, integrating AWS services for authentication and storage.

View Demo